Jaya Kumari - Product Manager | Business Analyst - Product Manager

About

Highly accomplished Business Analyst and Product Manager with 2+ years of experience optimizing end-to-end product lifecycles and driving operational efficiency. Proven expertise in fleet management, IoT tracking, and SaaS platforms, demonstrated by a 40% reduction in operational turnaround time and 30% enhanced forecasting accuracy. Adept at leveraging market research, data analysis, and cross-functional collaboration to deliver innovative solutions within the EV ecosystem.

Work Experience

Product Manager | Business Analyst

Let's driEV (Techsofin Pvt. Ltd.)

May 2022 - May 2024

India, India, IN

Led product lifecycle management and business analysis functions, driving innovation and efficiency across diverse platforms within the EV fleet management domain.

Led end-to-end product development for web, mobile, IoT, and investor dashboards, achieving a 40% reduction in operational turnaround time and enabling real-time fleet visibility.
Designed and implemented a centralized service portal with invoicing, credit notes, customer credits, and notifications, resulting in a 35% decrease in billing errors and 20% improvement in collections.
Developed and streamlined customer support workflows by integrating tickets, service logs, CRM, and call data, driving a 25% reduction in resolution time.
Built and deployed automated dashboards for Sales, Marketing, Finance, and Operations, accelerating business intelligence adoption and enhancing forecasting accuracy by 30%.
Conducted market research and competitor analysis within the EV ecosystem, shaping product strategy and identifying 3+ new revenue opportunities.

Intern Business Analyst

Let's driEV (Techsofin Pvt. Ltd.)

Sep 2021 - Apr 2022

India, India, IN

Contributed to business analysis and system optimization, focusing on robotic control systems and ensuring quality assurance.

Designed and optimized a robotic control system, achieving a 12% performance improvement in its operational efficiency.
Coordinated comprehensive testing and validation processes, ensuring strict compliance with industry standards and project specifications.
Provided critical technical expertise, directly contributing to a 15% reduction in system failures during product development.

Education

Electrical Engineering

Kalinga Institute of Industrial Technology, Bhubaneswar

May 2018 - Aug 2022

Bhubaneswar, Odisha, IN

Courses

Project on "Applications and Utilization of IoT in Electric Vehicles"
Vocational Training Program at RLI, NTPC Sipat

Certificates

Project Management Professional (PMP)

Great Learning

Languages

English , Hindi , Odia

Skills

Product Management

Business Requirements Gathering
Functional Requirements
User Stories
Use Cases
Product Roadmap Planning
Business Strategy Development
Metrics-Driven Prioritization

Data & Analytics

Data Analysis
Root Cause Analysis
Business Analytics
Funnel & Cohort Analysis
Data-Driven Decision Making

Project Management

Agile Project Management
Scrum
Sprint Planning
Release Management
Process Optimization
Workflow Automation
Gap Analysis

Quality Assurance & Testing

Manual Testing
UAT (User Acceptance Testing)
Test Case Design
Regression Testing

Communication & Collaboration

Stakeholder Communication
Cross-Functional Collaboration
Client Engagement

EV Ecosystem

Fleet Management
IoT Tracking
SaaS Platforms